Client Background
First-time buyers Mark and Louise had recently moved into their new home in Staines but had overlooked conducting a CCTV drain survey before purchasing the property. Six months into enjoying their new home, they began to notice an unpleasant smell emanating from their drains. This was soon followed by a complete stoppage of water drainage, creating an urgent situation.
The issue was not identifiable at first glance and the problem was getting worse. Mark and Louise contacted us to conduct a full CCTV drain survey to locate the source of their drainage problems.
What we did
Our 24/7 emergency drain unblocking service was at Mark and Louises’ door in a matter of hours, ready to combat the issue. After an initial assessment, our advanced CCTV equipment was inserted through the manhole via a long cable that was pushed through by one of our engineers. The live-streamed footage was then used to evaluate the condition of the pipes and any potential structural damage.
Findings
The CCTV drain survey revealed a significant blockage within the drainage system caused by debris and waste left by the previous tenant. The blockage consisted of various materials, including food waste, grease, and other debris that had accumulated over time, eventually obstructing the pipes entirely. If left untreated the blockage could lead to leaks, damp, and even property damage that could cost Mark and Louise thousands to correct.
Thankfully, our team was able to promptly deploy our drain unblocking services. Using specialised equipment, we were able to break up and remove the blockage, restoring the drainage system to full functionality.
Client Feedback
Mark and Louise were thrilled with our engineers’ quick turnaround and professional manner. They appreciated the prompt resolution of their drainage issue, which was as good as new by the time our engineers were finished with them, and expressed that they wished they had conducted the CCTV survey before they moved in.
A CCTV drain survey is a must for first-time homebuyers looking to avoid nasty surprises and hidden costs and could save you time and money in the long run. But when things go wrong they can help pinpoint issues and get you one step closer to fully functioning drainage systems.
