Your Drain Experts – Operated by Grasshopper Web Consulting Limited
1. Company Information
Your Drain Experts is operated by Grasshopper Web Consulting Limited, a company registered in England and Wales under company number 07180768.
Registered Office Address: 25 Copthorne Road, Felbridge, East Grinstead, West Sussex, RH19 2NR.
Trading Address: 27 Station Road, Chertsey, Surrey, KT16 8BE.
Contact Email: info@yourdrainexperts.co.uk
Customer Service Phone: 01932 300 055
VAT Number: GB 988 7609 38
PART A – SERVICE TERMS
2. Services Provided
We offer:
- Drain unblocking
- CCTV surveys
- Drain repairs
- Manhole benching
- Removal of tree roots in drains
We operate in Chertsey and the rest of Surrey.
3. Booking & Quotes
Bookings can be made over the phone.
We will usually provide a quote over the phone; however, this may change following a physical inspection of the issue.
Prices are subject to change if additional work is required or unforeseen issues arise.
4. Payment Terms
Accepted payment types: bank transfer, cash, or card.
Payment is due on completion of the job.
All prices are exclusive of VAT unless otherwise stated.
5. Cancellation Policy
Cancellations must be made at least 24 hours before the confirmed start date of the job.
Cancellations made later than this may incur charges to cover any costs already incurred.
6. Warranties
We offer a 6-month warranty on the work we carry out, starting from the completion date.
This warranty covers only the specific repair or service provided and does not extend to unrelated issues.
7. Liability & Limitations
We will not be liable for any damage, loss, or issues caused by:
- Natural events (e.g., flooding, storms)
- The age, wear, or deterioration of the pipes
- Work previously carried out on the drainage system by other companies or individuals
We are not responsible for any indirect, consequential, or incidental damages.
Customers must ensure safe and reasonable access to the property and drainage system before work begins.
8. Complaints Procedure
If you wish to make a complaint, please contact us at info@yourdrainexperts.co.uk or call 01932 300 055. We will acknowledge your complaint within 5 working days and aim to resolve it within 14 working days.
PART B – WEBSITE TERMS OF USE
9. Website Access and Use
By using our website, you agree to use it only for lawful purposes.
You must not use the site in any way that may cause damage, be unlawful, or infringe the rights of others.
10. Intellectual Property
All text, images, and other content on this website are owned by Grasshopper Web Consulting Limited or licensed to us.
You may view, download, or print content for personal, non-commercial use only.
You must not copy, distribute, or use our content without our written permission.
11. Information on the Website
We aim to keep all information accurate and up to date, but we make no warranties as to its accuracy.
Information on our website is for general purposes only and does not constitute professional advice.
12. Links to Other Websites
Our site may contain links to third-party websites. We are not responsible for their content, privacy policies, or practices.
13. Limitation of Liability for Website Use
We are not liable for any loss or damage resulting from the use or inability to use our website.
We do not guarantee that our website will be secure or free from bugs or viruses.
14. Privacy & Data Protection
Any personal information you provide to us through the website will be processed in accordance with our Privacy Policy.
15. Governing Law
These Terms and Conditions are governed by the laws of England and Wales, and any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
Last updated: 15th August 2025