Privacy Policy - Your Drain Experts

Last updated: 14 September 2026

1. Introduction

This Privacy Policy explains how Grasshopper Web Consulting Limited (“we”, “us”, “our”) and our service delivery partner, Dyno-Rod Surrey (trading name of TW & WA Chadwick Ltd), collect, use, and protect your personal data when you use our website www.yourdrainexperts.co.uk or enquire about our drainage services.

YourDrainExperts.co.uk is operated by Grasshopper Web Consulting Limited as a marketing and lead-generation website. When you make an enquiry through the website, your details are passed to Dyno-Rod Surrey, who carry out the drainage services on the ground. Both companies are committed to safeguarding your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Privacy and Electronic Communications Regulations (PECR).

Because two separate companies are involved, this policy explains who does what with your data, and who to contact for each part of the process.

2. Who We Are

Grasshopper Web Consulting Limited — operator of the website and the lead-generation service.

Company registration number: 07180768 Registered office address: 25 Copthorne Road, Felbridge, East Grinstead, West Sussex, RH19 2NR Trading address: 27 Station Road, Chertsey, Surrey, KT16 8BE Email: info@yourdrainexperts.co.uk

Telephone: 01932 300 055

VAT Number: GB 988 7609 38

TW & WA Chadwick Ltd, trading as Dyno-Rod Surrey — our service delivery partner, who carry out the drainage services you enquire about.

Company registration number: 04300298

Registered office address: Upover, Hog’s Back, Seale, Farnham, GU10 1JU Trading/operational address: Unit 1a, The Summit Centre, Hanworth Road, Sunbury, TW16 5DB Telephone: 01932 808 252

For the purposes of UK GDPR, Grasshopper Web Consulting Limited and TW & WA Chadwick Ltd (t/a Dyno-Rod Surrey) are each independent data controllers. Grasshopper Web Consulting Limited is the controller for the website and for collecting your initial enquiry. Once your enquiry is passed on for the purpose of quoting or carrying out the drainage work, Dyno-Rod Surrey becomes the controller responsible for the personal data it holds and processes in delivering that service.

3. Information We Collect

We may collect the following personal data:

Identity data – name, title.
Contact data – address, email, telephone number.
Service details – information about your drainage issue, property details.
Payment data – bank or card details (processed securely by our payment provider or, where payment is taken directly by Dyno-Rod Surrey, by their payment provider).
Technical data – IP address, browser type, operating system.
Usage data – information about how you use our website.

We do not collect sensitive personal data unless it is necessary for providing our services.

4. How We Collect Your Data

We collect data when:

You contact us by phone, email, or through our website.
You submit an enquiry form or request a callback.
You book a service, or Dyno-Rod Surrey books a service on your behalf following your enquiry.
You make a payment.
You browse our website (via cookies and analytics tools).

5. How We Use Your Data

Grasshopper Web Consulting Limited uses your personal data to:

Respond to your enquiries.
Pass your enquiry and relevant details to Dyno-Rod Surrey so they can provide a quotation and/or carry out the drainage service you have requested.
Send appointment confirmations and service updates on our own or Dyno-
Rod Surrey’s behalf.
Improve our website and services.
Comply with legal and regulatory obligations.

Dyno-Rod Surrey, once it receives your enquiry, uses your personal data to:

Contact you to arrange or confirm a quotation, survey, or appointment.
Provide and manage the drainage services you have requested.
Process payment for the services provided.
Comply with its own legal, accounting, and regulatory obligations.

6. Legal Basis for Processing

We process your personal data based on:

Contract – to provide the services you request, including passing your enquiry to Dyno-Rod Surrey so the service can be delivered.
Consent – for optional marketing communications.
Legal obligation – for tax, accounting, or regulatory purposes.
Legitimate interests – to run and improve our business, and to ensure your enquiry reaches the partner able to carry out the work.

7. Sharing Your Data

We will never sell your personal data.

Because YourDrainExperts.co.uk operates as a lead-generation website for drainage services delivered by Dyno-Rod Surrey, your enquiry details (such as your name, contact details, address, and a description of your drainage issue) are shared with TW & WA Chadwick Ltd, trading as Dyno-Rod Surrey, so that they can quote for and/or carry out the service.

This data sharing is governed by an agreement between Grasshopper Web Consulting Limited and TW & WA Chadwick Ltd which restricts the use of shared data strictly to service delivery purposes — Dyno-Rod Surrey is not permitted to use data received through YourDrainExperts.co.uk for any other purpose without a separate lawful basis.

We may also share your data with:

Service providers (e.g., payment processors, IT support, form and analytics providers).
Regulatory bodies or law enforcement (where legally required).
Other contractors who help deliver the services requested.

All third parties are required to keep your data secure and use it only for the agreed purpose.

8. International Data Transfers

We generally store and process data within the UK. If we transfer data outside the UK, we ensure appropriate safeguards are in place.

9. Data Retention

Each of Grasshopper Web Consulting Limited and Dyno-Rod Surrey retains personal data only for as long as necessary for the purposes described in this policy, including any legal, accounting, or reporting requirements applicable to that company. Grasshopper Web Consulting Limited retains enquiry records for as long as needed to manage the lead-generation service and its own legal obligations; Dyno-Rod Surrey retains data relating to any service, quotation, or job in line with its own retention practices.

10. Your Rights

Under UK GDPR, you have the right to:

Access your personal data.
Correct inaccurate data.
Request deletion of your data.
Restrict or object to processing.
Request a copy of your data (data portability).
Withdraw consent at any time (for marketing).

Because two separate companies may hold your data:

For anything relating to your original enquiry or the YourDrainExperts.co.uk website, contact Grasshopper Web Consulting Limited at info@yourdrainexperts.co.uk.
For anything relating to a quotation, appointment, or drainage work carried out, contact Dyno-Rod Surrey directly at 01932 808 252.

11. Cookies

We use cookies to improve your browsing experience and analyse website traffic. You can manage or disable cookies in your browser settings. See our Cookie Policy for more details.

12. Security

We take appropriate security measures to protect your personal data from loss, misuse, or unauthorised access, and we require Dyno-Rod Surrey to do the same with any data shared with them.