1. Introduction
This Privacy Policy explains how Grasshopper Web Consulting Limited (“we”, “us”, “our”) collects, uses, and protects your personal data when you use our website www.yourdrainexperts.co.uk or our services.
We are committed to safeguarding your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Privacy and Electronic Communications Regulations (PECR).
2. Who We Are
Grasshopper Web Consulting Limited
Company registration number: 07180768
Registered office address: 25 Copthorne Road, Felbridge, East Grinstead, West Sussex, RH19 2NR
Trading address: 27 Station Road, Chertsey, Surrey, KT16 8BE
Email: info@yourdrainexperts.co.uk
Telephone: 01932 300 055
VAT Number: GB 988 7609 38
We are the data controller responsible for your personal data.
3. Information We Collect
We may collect the following personal data:
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Identity data – name, title.
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Contact data – address, email, telephone number.
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Service details – information about your drainage issue, property details.
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Payment data – bank or card details (processed securely by our payment provider).
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Technical data – IP address, browser type, operating system.
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Usage data – information about how you use our website.
We do not collect sensitive personal data unless it is necessary for providing our services.
4. How We Collect Your Data
We collect data when:
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You contact us by phone, email, or through our website.
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You book our services.
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You make a payment.
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You browse our website (via cookies and analytics tools).
5. How We Use Your Data
We use your personal data to:
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Respond to your enquiries.
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Provide and manage our drainage services.
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Process payments.
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Send appointment confirmations and service updates.
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Improve our website and services.
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Comply with legal and regulatory obligations.
6. Legal Basis for Processing
We process your personal data based on:
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Contract – to provide the services you request.
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Consent – for optional marketing communications.
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Legal obligation – for tax, accounting, or regulatory purposes.
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Legitimate interests – to run and improve our business.
7. Sharing Your Data
We will never sell your personal data. We may share it with:
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Service providers (e.g., payment processors, IT support).
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Regulatory bodies or law enforcement (where legally required).
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Contractors who help deliver our services.
All third parties are required to keep your data secure and use it only for the agreed purpose.
8. International Data Transfers
We generally store and process data within the UK. If we transfer data outside the UK, we ensure appropriate safeguards are in place.
9. Data Retention
We will keep your personal data only for as long as necessary to fulfil the purposes we collected it for, including any legal, accounting, or reporting requirements.
10. Your Rights
Under UK GDPR, you have the right to:
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Access your personal data.
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Correct inaccurate data.
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Request deletion of your data.
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Restrict or object to processing.
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Request a copy of your data (data portability).
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Withdraw consent at any time (for marketing).
To exercise your rights, contact us at info@yourdrainexperts.co.uk.
11. Cookies
We use cookies to improve your browsing experience and analyse website traffic. You can manage or disable cookies in your browser settings. See our Cookie Policy for more details.
12. Security
We take appropriate security measures to protect your personal data from loss, misuse, or unauthorised access.
13. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be posted on our website with the “Last updated” date.
14. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal data, please contact:
Grasshopper Web Consulting Limited
Email: info@yourdrainexperts.co.uk
Telephone: 01932 300 055
You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) at www.ico.org.uk.